The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 07, 2021
Filed:
Jun. 30, 2020
International Business Machines Corporation, Armonk, NY (US);
Ana Paula Appel, São Paulo, BR;
Claudio Santos Pinhanez, São Paulo, BR;
Heloisa Caroline De Souza Pereira Candello, São Paulo, BR;
Julio Nogima, São Paulo, BR;
Maira Gatti de Bayser, Rio de Janeiro, BR;
Mauro Pichiliani, São Paulo, BR;
Melina de Vasconcelos Alberio Guerra, Rio de Janeiro, BR;
Paulo Rodrigo Cavalin, Rio de Janeiro, BR;
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
A method of providing examples to a computerized conversation agent includes associating one or more triplets of two concepts and a relationship therebetween with an intent related to a query. The triplet is embedded in a knowledge graph and the concepts in the knowledge graph are mapped to the intent. A call log is scanned for examples of the intent based on the concepts in the knowledge graph and the examples are mapped to the intent.