The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 30, 2021
Filed:
May. 09, 2019
Verint Americas Inc., Alpharetta, GA (US);
David Warren Singer, Indianapolis, IN (US);
Daniel Thomas Spohrer, Alpharetta, GA (US);
Marc Adam Calahan, Milton, GA (US);
Paul Michael Munro, Scotland, GB;
Gary Andrew Duke, Fleet, GB;
Padraig Carberry, Lifford, IE;
Christopher Jerome Schnurr, Culmore, IE;
VERINT AMERICAS INC., Alpharetta, GA (US);
Abstract
Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.