The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 30, 2021
Filed:
Jun. 27, 2017
International Business Machines Corporation, Armonk, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, computer system, and a computer program product for optimizing a plurality of personality traits of a virtual agent based on a predicted customer satisfaction value is provided. The present invention may include identifying a customer. The present invention may also include retrieving a plurality of data associated with the customer. The present invention may then include analyzing the received plurality of data using a customer satisfaction prediction model. The present invention may further include generating a plurality of analyzed data from the customer satisfaction prediction model based on the analyzed plurality of data. The present invention may also include generating a plurality of personality traits for a virtual agent from the generated plurality of analyzed data.