The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 23, 2021
Filed:
Sep. 17, 2018
Servicenow, Inc., Santa Clara, CA (US);
Michael Dominic Malcangio, San Diego, CA (US);
Krishna Chaitanya Thota, Santa Clara, CA (US);
Michael David Thompson, Waukesha, WI (US);
Grant Lawrence Hulbert, San Marcos, CA (US);
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
The present approach relates to integrating a third-party interface with a client instance hosted by one or more data centers, wherein the client instance is accessible by one or more remote client networks. In accordance with the present approach, a request to incorporate a third-party communication interface with the client instance is determined by the client instance. Then, an authorization to incorporate the communication interface with the client instance interface is verified based at least in part on a comparison between an account authorized to access the third-party communication interface and an account authorized to access with the client instance. In response to the verification, a service request interface from the client instance is integrated with the third-party communication interface. Then, a service request is generated via the client instance based on one or more content from the third-party communication interface and one or more data from the client instance.