The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 23, 2021
Filed:
Oct. 30, 2014
Intuit Inc., Mountain View, CA (US);
Tejaswini Hegde, Chicago, IL (US);
Vijoy J. Caro, Chula Vista, CA (US);
Aliza D. Carpio, San Diego, CA (US);
Christine D. Roszak, San Diego, CA (US);
INTUIT, INC., Mountain View, CA (US);
Abstract
The disclosed embodiments provide a system that improves usage of an application. During operation, the system identifies, in a set of social media posts, a question related to use of the application. Next, the system responds to the set of social media posts with a set of answers to the question on one or more social media platforms and tracks social media responses to the set of answers. The system then calculates a set of relevance scores for the answers based on the tracked social media responses, wherein each relevance score represents a relevance of one of the answers to the question. Upon identifying the question in a subsequent social media post, the system selects an answer from the set of answers based on a relevance score of the answer and posts the answer in response to the subsequent social media post.