The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 23, 2021
Filed:
Jun. 20, 2018
International Business Machines Corporation, Armonk, NY (US);
Gianluca Della Corte, Rome, IT;
Francesca Galeri, Rome, IT;
Leonida Gianfagna, Rome, IT;
Antonio M. Sgro, Fiumicino, IT;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for determining subject matter experts includes monitoring, by a computer, an activity performed by a user during a period of time, the activity including a sequence of operations, based on the sequence of operations, determining a topic of the activity performed by the user, recognizing, by the computer, a hesitation pattern of the user associated with the topic during the period of time, based on the recognized hesitation pattern, calculating a confidence indicator associated with the activity, the confidence indicator specifies a confidence of the user in performing the activity, based on the confidence indicator being lower than a confidence threshold, identifying one or more subject matter experts for the determined topic, and prompting the user to submit a support request to at least one of the identified subject matter experts.