The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 16, 2021
Filed:
Oct. 04, 2019
Verizon Patent and Licensing Inc., Arlington, VA (US);
Yousef Abdelmalek, New Providence, NJ (US);
Sethumadhav Bendi, Walnut Creek, CA (US);
Hesham Elbatouti, Madison, NJ (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A messaging platform may send, based on a query, information identifying one or more virtual assistants to a user device. The messaging platform may receive, from the user device, a response identifying a particular virtual assistant, of the one or more virtual assistants, wherein the virtual assistant is associated with an organization. The monitoring platform may send, to the user device, information related to the particular virtual assistant and may communicate, via the particular virtual assistant, with the user device via a rich communications services (RCS) communication session. The messaging platform may receive, from another device associated with the organization, a request to communicate with the user device and may convert the request into an RCS message. The messaging platform may send, via a server device, the RCS message to the user device to allow the user device to perform one or more actions.