The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 16, 2021
Filed:
May. 01, 2019
Caterpillar Inc., Deerfield, IL (US);
Rahul G. Chougule, Bangalore, IN;
Abhishek Ramaswamy, Bangalore, IN;
Dhakshinamoorthy A. Mani, Chennai, IN;
Prithvi Mohan, Bangalore, IN;
Andrew G. Jirovec, Oswego, IL (US);
Ankurkumar D. Gandhi, Aurora, IL (US);
Jeanne T. Prichodko, Aurora, IL (US);
Caterpillar Inc., Peoria, IL (US);
Abstract
An analytical model training method includes generating a modified set of machine repair records by associating a machine with at least one of i) one or more defects associated with the machine, ii) a repair of the one or more defects, and iii) one or more repair characteristics. An analytical model training system generates a training model based from the modified set of repair records and a set of survey records indicative of reported experience values. The system isolates at least one time-based machine operation parameter associated with machine operation from a set of machine operation records. A modified set of machine operation records is generated that includes a plurality of values associated with the at least one time-based machine operation parameter. An analytical model is configured to output an estimate of customer experience based at least partly on a second set of machine repair records.