The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 16, 2021
Filed:
Jan. 08, 2019
International Business Machines Corporation, Armonk, NY (US);
Sandipto Neogi, Bangalore, IN;
Simardeep S. Arneja, Bangalore, IN;
Arnika Kumar, Thane, IN;
Yash Vardhan Singh, Bangalore, IN;
Sudarsan Lakshminarayanan, Bangalore, IN;
Ashish Rao, Bangalore, IN;
Mandar Mutalikdesai, Bangalore, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
An approach for enhancing user communication with a chatbot is provided. In an embodiment, a communication from a user using a chatbot application is received. One or more intents related to the user communication are identified, with each intent having a respective confidence score. Further, any number of attributes related to the user communication are extracted. If multiple viable intents are found (e.g., intents having a confidence score exceeding a predefined threshold), then relationships between the extracted attributes are derived to establish a context. Based on the context, a disambiguation question is generated to clarify an actual intent of the user.