The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 16, 2021
Filed:
Apr. 25, 2017
Emc Ip Holding Company Llc, Hopkinton, MA (US);
Omer Sagi, Mazkeret Batya, IL;
Nimrod Milo, Gedera, IL;
Haim Halbfinger, Raanana, IL;
Ronen Halsadi, Yehud, IL;
Gilad Braunschvig, Tel Aviv, IL;
EMC IP Holding Company LLC, Hopkinton, MA (US);
Abstract
A machine learning-based recommendation system is provided for root cause analysis of service issues. An illustrative method of a machine learning system comprises extracting features from service issue investigation log sets corresponding to previously considered service issues; generating representations for the service issue investigation log sets based on the corresponding extracted features; and storing the representations in a knowledge base. In conjunction with obtaining an additional service issue investigation log set, the illustrative method generates a representation of the additional service issue investigation log set; identifies representations previously stored in the knowledge base as candidate service issues related to the additional service issue based on pairwise probabilities indicating whether the additional service issue is related to at least a subset of the previously considered service issues; and presents information characterizing the service issue investigation log sets corresponding to respective ones of the identified representations.