The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Nov. 09, 2021

Filed:

Jan. 18, 2018
Applicant:

Salesforce.com, Inc., San Francisco, CA (US);

Inventors:

Vijay Karani, Saratoga, CA (US);

Jayant Tyagi, Castro Valley, CA (US);

Assignee:

salesforce.com, inc., San Francisco, CA (US);

Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06Q 30/00 (2012.01); G06F 21/62 (2013.01); H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
G06Q 30/01 (2013.01); G06F 21/6245 (2013.01); H04M 3/4217 (2013.01); H04M 3/42068 (2013.01);
Abstract

Methods and systems are provided for providing an insights page that is displayed at a user interface of a computing device in response to a call. The caller who is making a call and/or the callee that is receiving the call can be identified along with one or more relevant organizations. A customer relationship management (CRM) application can then be launched at the computing device, and relevant records that are relevant to the call can be automatically determined at a server system. The relevant records can include records that are determined to be relevant to the call from any organization that a user has access privileges to. The insights page displayed at the user interface of the computing device includes user interface elements for accessing the relevant records. Each user interface element is selectable to open a relevant record that has been determined to be relevant to the call.


Find Patent Forward Citations

Karani, Vijay. (2021). Method and system for generating insights regarding a party in response to a call (U.S. Patent No. 11170381). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11170381

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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