The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Nov. 02, 2021

Filed:

Aug. 20, 2019
Applicant:

International Business Machines Corporation, Armonk, NY (US);

Inventors:

Kristin E. McNeil, Charlotte, NC (US);

Robert C. Sizemore, Fuquay-Varina, NC (US);

David B. Werts, Charlotte, NC (US);

Sterling R. Smith, Apex, NC (US);

David G. Herbeck, Rochester, MN (US);

Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); G16H 10/60 (2018.01); H04M 3/42 (2006.01); G06F 40/205 (2020.01);
U.S. Cl.
CPC ...
H04M 3/5116 (2013.01); G06F 40/205 (2020.01); G16H 10/60 (2018.01); H04M 3/42034 (2013.01);
Abstract

A mechanism is provided for implementing an emergency response cognitive computing system. The emergency response cognitive computing system identifies a first party about which a communication is being performed between a caller and the emergency response system. The emergency response cognitive computing system generates, in real-time, a transcript of the communication as the communication is being conducted. The emergency response cognitive computing system performs natural language processing on the transcript of the communication to identify portions of content corresponding to medical concepts. The emergency response cognitive computing system processes patient information to identify elements of the patient information referencing concepts corresponding to medical concepts. The emergency response cognitive computing system outputs the elements of the patient information to a second party involved in the communication.


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