The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Nov. 02, 2021

Filed:

May. 21, 2020
Applicant:

Salesforce.com, Inc., San Francisco, CA (US);

Inventors:

Dai Duong Doan, Alameda, CA (US);

Keye Liu, Hercules, CA (US);

Rupa Singh, Fremont, CA (US);

Shanis Kurundrayil, Fremont, CA (US);

Tyler Shopshire, El Cerrito, CA (US);

Assignee:

salesforce.com, inc., San Francisco, CA (US);

Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06F 3/0482 (2013.01); G06Q 10/06 (2012.01); G06K 9/62 (2006.01); G06N 20/00 (2019.01);
U.S. Cl.
CPC ...
G06Q 10/06311 (2013.01); G06F 3/0482 (2013.01); G06K 9/6228 (2013.01); G06N 20/00 (2019.01);
Abstract

Generating work plans which include work steps when creating new work orders is described. A database system trains a machine learning model to use inputs for creating work orders to select work plan templates, which include sets of work steps, from a training set of work plan templates, in response to receiving the inputs for creating the work orders. The database system receives an input for creating a work order and identifies work plan criteria based on the input for creating the work order. The trained machine learning model uses the work plan criteria to select at least one work plan template, which includes work steps, from work plan templates. The database system creates a work order that includes work plan(s) corresponding to the selected work plan template(s) and includes at least part of the input for creating the work order. The database system outputs the created work order.


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