The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 19, 2021
Filed:
Dec. 22, 2015
International Business Machines Corporation, Armonk, NY (US);
Sinem Guven, New York, NY (US);
Karin Murthy, Bangalore, IN;
Amitkumar M. Paradkar, Mohegan Lake, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method comprises obtaining, from a service management database, one or more change tickets and one or more incident tickets relating to an information technology infrastructure, extracting, from the change tickets and the incident tickets, one or more dimensions indicating potential causality between one or more changes and one or more incidents, identifying configuration items of the information technology infrastructure associated with the one or more changes and the one or more incidents, defining one or more linkages between the one or more changes and the one or more incidents, storing, in the service management database, the defined linkages, building a risk assessment model using the defined linkages, and monitoring subsequent changes to the information technology infrastructure using the risk assessment model.