The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 19, 2021
Filed:
May. 13, 2020
International Business Machines Corporation, Armonk, NY (US);
Sathya Santhar, Chennai, IN;
Balamurugaramanathan Sivaramalingam, Paramakudi, IN;
Samuel Mathew Jawaharlal, Chennai, IN;
Sarbajit K. Rakshit, Kolkata, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Techniques for communication evaluation and routing are provided. A communication for distribution to a plurality of users is received from a sending user, and the communication is parsed using one or more natural language processing (NLP) techniques to determine a context. A plurality of scores is generated for the plurality of users by processing the context using a machine learning (ML) model. It is determined, based on a first score of the plurality of scores corresponding to a first user of the plurality of users, to transmit the communication to the first user. It is further determined, based on a second score of the plurality of scores corresponding to a second user of the plurality of users, to refrain from transmitting the communication to the second user. Additionally, the system transmits the communication to the first user, and refrains from transmitting the communication to the second user.