The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Oct. 19, 2021

Filed:

Mar. 22, 2019
Applicant:

Servicenow, Inc., Santa Clara, CA (US);

Inventors:

Omer Anil Turkkan, Santa Clara, CA (US);

Firat Karakusoglu, San Jose, CA (US);

Sriram Palapudi, Santa Clara, CA (US);

Assignee:

ServiceNow, Inc., Santa Clara, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/30 (2020.01); G06F 40/284 (2020.01); G06F 40/205 (2020.01);
U.S. Cl.
CPC ...
G06F 40/30 (2020.01); G06F 40/205 (2020.01); G06F 40/284 (2020.01);
Abstract

Systems and methods are provided to compare a target sample of text to a set of textual records, each textual record including a sample of text and an indication of one or more segments of text within the sample of text. Semantic similarity values between the target sample of text and each of the textual records are determined. Determining a particular semantic similarity value between the target sample of text and a particular textual record of the corpus includes: (i) determining individual semantic similarity values between the target sample of text and each of the segments of text indicated by the particular textual record, and (ii) generating the particular semantic similarity value between the target sample of text and the particular textual record based on the individual semantic similarity values. A textual record is then selected based on the semantic similarities.


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