The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 19, 2021
Filed:
Nov. 30, 2018
Ebay Inc., San Jose, CA (US);
Samaneh Abbasi Moghaddam, Sunnyvale, CA (US);
Marco Pennacchiotti, Mountain View, CA (US);
Thomas Normile, Los Altos, CA (US);
eBay Inc., San Jose, CA (US);
Abstract
Methods, systems, and apparatus for mining feedback are described. A set of one or more lexical patterns associated with one or more of a suggestion and a defect report are determined and the set of one or more lexical patterns are matched against a plurality of feedback items to generate a distance learning training set. A distance learning technique is applied to the distance learning training set to generate a distance learning model and the distance learning model is used to identify one or more candidate feedback items of the plurality of feedback items, each of which is one or more of a candidate suggestion and a candidate defect report.