The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 12, 2021
Filed:
Nov. 07, 2019
D8ai Inc., Taipei, TW;
Chung-Lin Chen, Taipei, TW;
Hsi-Shu Mao, Taipei, TW;
Lien-Chin Chen, Taipei, TW;
Richard Li-Cheng Sheng, Davis, CA (US);
Hui Hsiung, Pasadena, CA (US);
D8AI Inc., Taipei, TW;
Abstract
A system and method of instant-messaging bot that provide a chatbot and human agents working in accord in communicating with users over a public instant-messaging (IM) platform includes a chatbot application and an IM platform, both built for an enterprise. The enterprise IM platform is connected to the chatbot application and separately connected to one or more public IM platforms via the Internet. The chatbot application contains software for receiving, processing, analyzing and responding to human-generated messages in a human-like manner. The enterprise IM platform contains software for managing traffic of IM messages exchanged among the chatbot, one or more human agents connected to the enterprise IM platform, and any user connected to one of the public IM platforms.