The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 12, 2021
Filed:
Jun. 21, 2019
International Business Machines Corporation, Armonk, NY (US);
Gandhi Sivakumar, Bentleigh, AU;
Debojyoti Mookerjee, Normanhurst, AU;
Salil Ahuja, Victoria, AU;
Kiran Challapalli, Hyderabad, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A first user communication request by a first user is detected. The first user communication request is directed to a computer response system. In response to detecting the first user communication request a profile associated with the first user is determined. A first set of computing resources of the computer response system is allocated to a first automated respondent. The allocation is based on the determined profile. A communication between the first user and the first automated responded is assigned based on the determined profile.