The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 12, 2021
Filed:
Jan. 30, 2020
Ncr Corporation, Atlanta, GA (US);
Zachary Christopher DeBardlebon, Atlanta, GA (US);
James Emery Fugedy, II, Marietta, GA (US);
Aleah Jean Kadry, Atlanta, GA (US);
NCR Corporation, Atlanta, GA (US);
Abstract
Cameras capture time-stamped images of customers, carts, and items possessed by the customers. Customer queues at checkout stations/transaction terminals are monitored for queue lengths, opened terminals, closed terminals, and a total number of items possessed by each customer within each queue. Queue wait times are calculated for each queue and the queue wait times are displayed on monitors adjacent to the queues. Customers approaching the checkout stations are directed to specific queues based on the queue wait times. Closed terminals are opened in advance of a time when a shortest expected wait time for the queues is expected to exceed a threshold wait time. In an embodiment, each queue length is managed based on staff performance metrics associated with staff operating the terminals.