The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 12, 2021
Filed:
May. 15, 2020
Bank of America Corporation, Charlotte, NC (US);
Ramakrishna R. Yannam, The Colony, TX (US);
Ashwini Patil, Richardson, TX (US);
Priyank R. Shah, Plano, TX (US);
Ravisha Andar, Plano, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Methods for leveraging a plurality of machine-learning algorithms to improve a chat interaction are provided. The methods may include monitoring for initiation of a live chat session; alerting and assigning a chat responder to the live chat session; engaging one or more of a plurality of automated chat tools, the tools loaded with artificial intelligence (AI), in order to improve the response of the responder during the session; reviewing and retrieving, using the AI, from a machine learning (ML) library in electronic communication with the AI, historical information; presenting, on a chat responder screen, selected actionable information generated based on the historical information, to the responder; integrating, based on pre-determined conditions, chat responses into the ML library; and integrating into the ML library, based on the same or other pre-determined conditions, chat comments. The chat comments are generated by a chat initiator.