The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 12, 2021
Filed:
Aug. 08, 2019
Sprinklr, Inc., New York, NY (US);
Anand Kumar Singh, Pune, IN;
Nikhil Goel, Delhi, IN;
Pavitar Singh, Haryana, IN;
Shubham Sharma, Uttar Pradesh, IN;
Vasant Srinivasan, Haryana, IN;
Yoginkumar Patel, Gujarat, IN;
SPRINKLR, INC., New York, NY (US);
Abstract
A dialogue intent analyzer uses a conversation between a user and agent, and intents in the conversation to predict a set of answers that better respond to pending user question. The dialogue intent analyzer understands the context surrounding the pending question by capturing and modeling prior conversation and intents within the conversation. Dialogue intent analyzer also reduces genericness in predicted answers by weighting previously used answers based on their frequency and length. Dialogue intent analyzer also increases diversity of predicted answers by using a diverse beam search.