The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 12, 2021
Filed:
May. 20, 2019
International Business Machines Corporation, Armonk, NY (US);
Tin Kam Ho, Millburn, NJ (US);
Abhishek Shah, Jersey City, NJ (US);
Neil Mallinar, Long Island City, NY (US);
Rajendra G. Ugrani, Union City, NJ (US);
Ayush Gupta, Morrisville, NC (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
Evaluating intent authoring processes, by a processor in a computing environment. A dataset comprising utterances of interactive dialog sessions between agents and clients for a given product or service is received. A classification of at least a portion of the utterances is performed for a target intent according to at least one of a plurality of recommendation algorithms, where the classification is performed by an automatic driver invoking the recommendation algorithm and simulating a manual confirmation of the algorithm's decision by a user. A classifier trained with the utterances recommended and confirmed by the automatic driver is automatically evaluated according to at least one of the plurality of evaluation criteria. A report tracking the evaluation results is generated.