The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 12, 2021
Filed:
Jun. 27, 2016
Accenture Global Services Limited, Dublin, IE;
Avikar Banik, Kolkata, IN;
Koustuv Jana, Bangalore, IN;
Jenice J. Mukkada, Bangalore, IN;
Reshma Abhijit Gurjar, Maharashtra, IN;
Priya Athreyee, Tamil Nadu, IN;
Rajendra Prasad, Bangalore, IN;
Divya Sampathkumar, Bangalore, IN;
Accenture Global Services Limited, Dublin, IE;
Abstract
A computer-implemented method and a system parse and aggregate unstructured data objects. The method includes obtaining the unstructured data objects from description fields of records in a database comprising client tickets that are created for application maintenance, transforming the obtained unstructured data objects to create transformed data objects, identifying a number of criteria attributes of the client tickets, where the number of criteria attributes are determined according to at least part of the transformed data objects, word importance, word sentiment, a user input, or client ticket priorities, or any combinations, and generating a plurality of ticket reports by aggregating the client tickets according to ranking orders of numbers of tickets for the client tickets and the identified criteria attributes.