The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 05, 2021
Filed:
Aug. 08, 2019
Verizon Patent and Licensing Inc., Arlington, VA (US);
Farid Khafizov, Plano, TX (US);
Vittal N. Gunturu, Coppell, TX (US);
Charles A. Liscomb, Liverpool, NY (US);
Travis R. McLaren, Southlake, TX (US);
Wade W. Hiney, Grapevine, TX (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A computer device may include a memory storing instructions and processor configured to execute the instructions to obtain a text file generated based on a communication session; select topics for classifying communication sessions; and apply one or more trained machine learning models to the obtained text file to determine one or more most likely topics for the communication session. The processor may be further configured to apply regular expression binary classifiers, each associated with a different topic, to the obtained text file to determine a likelihood the communication session is associated with a particular topic; select a topic for the communication session based on the determined one or more most likely topics and the determined likelihood the communication session is associated with the particular topic; and classify the communication session based on the selected topic.