The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 05, 2021
Filed:
Jan. 11, 2019
Optum, Inc., Minnetonka, MN (US);
Rama S. Ravindranathan, Basking Ridge, NJ (US);
Rick A. Hamilton, Minneapolis, MN (US);
Guerino Bonetti, Basking Ridge, NJ (US);
Patrick E. Bergstrom, Eden Prairie, MN (US);
Optum, Inc., Minnetonka, MN (US);
Abstract
There is a need for solutions that perform predictive natural language processing with improved efficiency and/or accuracy. This need can be addressed by, for example, by detecting an anomaly condition in the service provider system based on affected user activity data items associated with the service provider system; determining affected user profiles, wherein each affected user profile is predicted to experience the anomaly condition; determining, for each group of affected user profiles, affected user intentions based user activity data items associated with the group of affected user profiles; generating a support communication for each affected user profile in the group of affected user profiles based on the affected user intentions for the group; and causing a transmission of each support communication to each affected user profile in the group of affected user profiles.