The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 05, 2021
Filed:
Oct. 29, 2020
Applicant:
Liveperson, Inc., New York, NY (US);
Inventors:
Fred Clarke, Bellevue, WA (US);
Andrew Lader, Redmond, WA (US);
Aparna Kulkarni, Bellevue, WA (US);
Avi Kedmi, New York, NY (US);
Assignee:
LIVEPERSON, INC., New York, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 15/16 (2006.01); H04L 12/58 (2006.01); G06F 40/169 (2020.01); G06Q 10/06 (2012.01); G06Q 10/10 (2012.01); G06F 16/23 (2019.01); G06Q 30/00 (2012.01);
U.S. Cl.
CPC ...
H04L 51/36 (2013.01); G06F 40/169 (2020.01); G06Q 10/063112 (2013.01); G06Q 10/107 (2013.01); H04L 51/02 (2013.01); H04L 51/16 (2013.01); G06F 16/2379 (2019.01); G06Q 30/016 (2013.01);
Abstract
The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically reroute messages. For example, embodiments can redirect a communication from an e-mail environment to a messaging environment in order to perform services with one or more clients.