The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 05, 2021
Filed:
Jul. 24, 2019
International Business Machines Corporation, Armonk, NY (US);
Margaret Helen Szymanski, Santa Clara, CA (US);
Lei Huang, Mountain View, CA (US);
Robert John Moore, San Jose, CA (US);
Raphael Arar, San Jose, CA (US);
Shun Jiang, San Jose, CA (US);
Guangjie Ren, Belmont, CA (US);
Eric Liu, Santa Clara, CA (US);
Pawan Chowdhary, San Jose, CA (US);
Chung-hao Tan, San Jose, CA (US);
Sunhwan Lee, San Mateo, CA (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
A method and system of automatically identifying topics of a conversation are provided. An electronic data package comprising a sequence of utterances between conversation entities is received by a computing device. Each utterance is classified to a corresponding social action. One or more utterances in the sequence are grouped into a segment based on a deep learning model. A similarity of topics between adjacent segments is determined. Upon determining that the similarity is above a predetermined threshold, the adjacent segments are grouped together. A transcript of the conversation including the grouping of the adjacent segments is stored in a memory.