The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 28, 2021
Filed:
May. 07, 2019
Noble Systems Corporation, Atlanta, GA (US);
Patrick M. McDaniel, Atlanta, GA (US);
Christopher S. Haggerty, Atlanta, GA (US);
Noble Systems Corporation, Atlanta, GA (US);
Abstract
Various embodiments of the invention provide methods, systems, and computer-program products for analyzing an audio to capture semantic and non-semantic characteristics of the audio and corresponding relationships between the semantic and non-semantic characteristics. In particular embodiments, the audio is segmented into a set of utterance segments containing a party speaking on the audio and a set of noise segments containing the party not speaking on the audio. The semantic and non-semantic characteristics are then captured for each of the utterance segments. Specifically, speech analytics is performed on each segment to identify the words spoken by the party in the segment as semantic characteristics. Further, laughter, emotion, and sentence boundary detection is performed on each segment to identify occurrences of such in the segment as non-semantic characteristics. Once identified for each segment, various embodiments of the invention involve constructing a transcript based on the identified semantic and non-semantic characteristics.