The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 28, 2021
Filed:
Nov. 06, 2019
Applicant:
Zoho Corporation Private Limited, Kancheepuram District, IN;
Inventors:
Jeri John Prabhu Devageorge, Kanyakumari, IN;
Manikandan Vembu, Chennai, IN;
Sudheer A Grandhi, Pleasanton, CA (US);
Assignee:
Zoho Corporation Private Limited, Kanchipuram, IN;
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06Q 30/06 (2012.01); H04L 29/08 (2006.01); H04L 12/24 (2006.01); H04W 4/21 (2018.01);
U.S. Cl.
CPC ...
G06Q 30/0613 (2013.01); H04L 41/5067 (2013.01); H04L 67/02 (2013.01); H04L 67/306 (2013.01); H04W 4/21 (2018.02);
Abstract
A networked communication system allows a vendor that maintains a web site to prioritize, select, and establish human-assisted interaction with visitors to the website. The vendor's human help agents are provided with intuitive interfaces that depict visitor priority based on agent-specific ranking rules. Agents can manage these rules to optimize their performance in responding to visitors, and thus improve the quality of visitors' experiences.