The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 28, 2021
Filed:
Sep. 18, 2018
Allstate Insurance Company, Northbrook, IL (US);
Jonathan Gara, Northbrook, IL (US);
Robert H. Johnson, Hoffman Estates, IL (US);
Jennifer A. Brandmaier, Chicago, IL (US);
Jason Balabas, Arlington Heights, IL (US);
Tao Chen, Northbrook, IL (US);
Christopher J. Lieggi, Schaumburg, IL (US);
Robert A. Spinneweber, Tempe, AZ (US);
Allstate Insurance Company, Northbrook, IL (US);
Abstract
Aspects of the disclosure provide a computer-implemented method and system for the assignment of crowdsourced roadside assistance service providers to distressed vehicles/drivers requiring roadside assistance. The methods and systems may include a roadside assistance service provider system with a collection module, an assignment module, and a feedback module. The collection module collects roadside assistance service provider information and historical statistics from real-world information and stores the information in a database that may then be analyzed using particular rules and formulas. The assignment module assigns particular roadside assistance service providers to particular distressed vehicles/drivers based on one or more characteristics. The feedback module may provide near real-time cues to the roadside assistance service provider's mobile device, such as alerting when the amount of time spent on a task exceeds a predefined threshold, flagging high priority tasks/assignments, providing a technical reference for the repair.