The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Sep. 28, 2021

Filed:

Sep. 28, 2017
Applicant:

Servicenow, Inc., Santa Clara, CA (US);

Inventors:

Yuval Rimar, Petah Tikva, IL;

Stephen Scott Tucker, Kirkland, WA (US);

Evan Qu, Tel Aviv, IL;

Vishal Rao, Stoneham, MA (US);

Haviv Rosh, Modiin, IL;

Hardik Modi, San Diego, CA (US);

Chris Nguyen, San Diego, CA (US);

Amit Chandulal Dhuleshia, San Diego, CA (US);

Oron Subayi, Rishon LeZion, IL;

Assignee:

ServiceNow, Inc., Santa Clara, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06N 5/04 (2006.01); H04W 8/00 (2009.01); G06N 20/00 (2019.01); G06Q 10/00 (2012.01); G06F 9/50 (2006.01);
U.S. Cl.
CPC ...
G06N 5/045 (2013.01); G06N 20/00 (2019.01); G06Q 10/00 (2013.01); H04W 8/005 (2013.01); G06F 9/5061 (2013.01);
Abstract

Systems and methods for mapping configuration items to business functions within a corporate infrastructure are disclosed. Discovery processes to automatically create and update service maps may introduce an artificial dependency between configuration items that is not necessary to the business function represented in the service map. These unnecessary dependencies may be considered 'noise' and unnecessarily complicate the service map. Using machine learning techniques and procedures to identify short lived connections embodiments in accordance with this disclosure, dependency connections that may be considered noise may be detected and flagged. Once detected, these connections may be automatically removed from the service map to improve its accuracy and usefulness. Additionally, a user interface is provided that explains the 'reason codes' for identification of noise connections. Reason codes allow a user to understand how the machine learning algorithm traversed a decision tree to identify a connection as noise.


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