The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Sep. 21, 2021

Filed:

Oct. 25, 2019
Applicant:

Intuit Inc., Mountain View, CA (US);

Inventors:

Shlomi Medalion, Lod, IL;

Liron Hayman, Jerusalem, IL;

Alexander Zhicharevich, Petah Tikva, IL;

Liat Ben Porat Roda, Tel-Aviv, IL;

Assignee:

INTUIT INC., Mountain View, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/00 (2013.01); G10L 15/26 (2006.01); G10L 15/18 (2013.01); G10L 15/16 (2006.01); G06N 3/04 (2006.01); G06F 21/62 (2013.01); G06K 9/62 (2006.01); G06F 40/30 (2020.01); G06F 40/295 (2020.01);
U.S. Cl.
CPC ...
G10L 15/26 (2013.01); G06F 21/6245 (2013.01); G06F 40/295 (2020.01); G06F 40/30 (2020.01); G06K 9/6256 (2013.01); G06N 3/0454 (2013.01); G10L 15/16 (2013.01); G10L 15/1815 (2013.01);
Abstract

Certain aspects of the present disclosure provide techniques for detecting personally identifiable information, including: receiving a plurality of text strings, each text string of the plurality of text strings associated with a user support session; providing the plurality of text strings to one or more bidirectional long short-term memory (BiLSTM) neural network models; receiving output from the one or more BiLSTM neural network models, the output indicating one or more text data elements in the plurality of text strings comprising predicted personally identifiable information; redacting the one or more text data elements comprising the predicted personally identifiable information from the plurality of text strings to form redacted text strings; and providing, to a data repository, the redacted text strings.


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