The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Sep. 14, 2021

Filed:

Oct. 31, 2019
Applicant:

Servicenow, Inc., Santa Clara, CA (US);

Inventors:

Khashayar Goudarzi, Mukilteo, WA (US);

Vinayak Raju Kuraku, Hyderabad, IN;

Sharath Vaddempudi, Kirkland, WA (US);

Assignee:

ServiceNow, Inc., Santa Clara, CA (US);

Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04L 29/08 (2006.01); H04L 12/24 (2006.01); G06F 30/27 (2020.01); G06F 11/34 (2006.01);
U.S. Cl.
CPC ...
H04L 67/32 (2013.01); G06F 11/3447 (2013.01); G06F 30/27 (2020.01); H04L 41/142 (2013.01); H04L 41/16 (2013.01); H04L 41/5061 (2013.01);
Abstract

The present approach relates to the use of time series analyses to estimate times or time intervals when a user of IT resources is likely to schedule or request that an operation is run on those services. In certain implementations, the present approach performs forecasting using time series data and supervised machine learning techniques. These techniques may be used to help predict future times when an operation or operations may be requested for execution. Based on these predicted future time, automations (e.g., the automated execution of operations) may be scheduled so as to effectively utilize available resources and efficiently perform the operations.


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