The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 14, 2021
Filed:
Nov. 28, 2018
International Business Machines Corporation, Armonk, NY (US);
Garfield Vaughn, South Windsor, CT (US);
Gandhi Sivakumar, Bentleigh, AU;
Vasanthi M. Gopal, Plainsboro, NJ (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
Methods, computer program products, and systems are presented. The method computer program products, and systems can include, for instance: obtaining chat session data of a chat session having a first participant provided by a patron user and a second participant provided by an enterprise user; detecting, subsequent to a connectivity failure, that a network connection supporting the chat session has been restored; presenting in response to the detecting a prompt to the first participant, the prompt being in dependence on the chat session data; deciding an authentication action in dependence on a received response of the first participant in response to the presented prompt; and performing the authentication action in accordance with the deciding.