The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 14, 2021
Filed:
Dec. 26, 2018
General Electric Company, Schenectady, NY (US);
Sridhar Nuthi, Waukesha, WI (US);
Deborah Babula, Waukesha, WI (US);
General Electric Company, Schenectady, NY (US);
Abstract
Methods, apparatus, systems and articles of manufacture are disclosed. An example apparatus includes a technician selector to: identify at least one of a skill level, tools list, or replacement part list to fix a problem based on an identified problem corresponding to a service request from an imaging device; and access resources from a database of resources available to service the imaging device; a multiplier to weight resources based on at least one of the skill level, possessed tools in comparison to the tools list, possessed replacement parts in comparison to the replacement part list, distance to service location, or availability; and an interface to transmit the service request using a wireless communication to a repair device of the highest weighed resource, the service request to be augmented to include a configuration for the repair device to facilitate addressing of the service request by the highest weighted resource.