The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 14, 2021
Filed:
Dec. 22, 2020
Applicant:
Cresta Intelligence Inc., San Francisco, CA (US);
Inventor:
Tianlin Shi, Menlo Park, CA (US);
Assignee:
CRESTA INTELLIGENCE INC., San Francisco, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 21/013 (2013.01); G10L 15/06 (2013.01); G06N 20/00 (2019.01); G10L 15/22 (2006.01); G10L 25/51 (2013.01); G10L 25/90 (2013.01);
U.S. Cl.
CPC ...
G10L 21/013 (2013.01); G06N 20/00 (2019.01); G10L 15/063 (2013.01); G10L 15/22 (2013.01); G10L 25/51 (2013.01); G10L 25/90 (2013.01); G10L 2015/228 (2013.01); G10L 2021/0135 (2013.01);
Abstract
Techniques for monitoring a conversation in real-time to detect attributes of a conversation, identifying a desired outcome of the conversation, and identifying voice modulations that may be applied to the agent's voice to help accomplish the desired outcome are disclosed. The system may identify voice modulations by comparing a current conversation to one or more prior conversations having desired outcomes similar to that of the current conversation. A trained machine learning model may select and apply voice modulations associated with accomplishing a desired outcome.