The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 07, 2021
Filed:
Jan. 16, 2020
Cognizant Technology Solutions India Pvt. Ltd., Chennai, IN;
Rajkumar Joseph, Chennai, IN;
Safuvan Puthan Peedika, Kavanur Post, IN;
Arun Muthuraj Vedamanickam, Chennai, IN;
Rajagopal Appakutty, Chennai, IN;
Purwa Rathi, Gurgaon, IN;
COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT. LTD., Chennai, IN;
Abstract
The present invention relates to an artificial intelligence based system and method for moderating interaction between interacting users. The attempt is to improve emotional intelligence of users so that a seasoned response and reaction is observed during interaction, even if situations of conflict arise. The disclosure, thus, provides for a mixed reality glass powered assistant that displays the moderated expressions of a customer to the service provider. For the same, the analytical engine upon determining the negative emotions of customer, transforms the image of customer and adds smile to his face, which is presented to the service provider via a mixed reality glass so that he responds back to the customer in a positive manner.