The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 07, 2021
Filed:
Dec. 26, 2018
Accenture Global Solutions Limited, Dublin, IE;
Sankar Ghosh, Navi Mumbai, IN;
Priyadarshi Sengupta, Kolkata, IN;
Reshmi Nandy, Bangalore, IN;
Amit Bisarya, Bangalore, IN;
ACCENTURE GLOBAL SOLUTIONS LIMITED, Dublin, IE;
Abstract
In some examples, artificial intelligence and machine learning based incident management may include analyzing incident data related to a plurality of incidents associated with organization operations of an organization to train and test a machine learning classification model. Based on mapping of the organization operations to associated organizational key performance indicators, a corpus may be generated and used to determine an organizational key performance indicator that is impacted by each incident. New incident data related to a further plurality of incidents may be ascertained, and specified organizational key performance indicators associated with further organizational operations may be determined. Based on the corpus and the trained machine learning classification model, an output that includes an organization operation impacted by an incident, and a specified organizational key performance indicator associated with the organizational operation may be determined, and used to control an operation of a system associated with the organization.