The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 24, 2021
Filed:
Jul. 27, 2018
Vmware, Inc., Palo Alto, CA (US);
Hemanth Kumar Pannem, Cupertino, CA (US);
Aarti Kumar Gupta, Mountain View, CA (US);
Sachin Thakkar, San Jose, CA (US);
Furkan Shaikh, Cupertino, CA (US);
Kim Tran, Milpitas, CA (US);
Lu Yu, San Francisco, CA (US);
Venu Gopala Rao Kotha, Bangalore, IN;
VMware, Inc., Palo Alto, CA (US);
Abstract
Techniques disclosed herein manage and resolve incidents in hybridity manager applications, without the back-and-forth manual steps of the traditional software support lifecycle. In one embodiment, a virtual network operations center (NOC) with a centralized view of distributed, cross-cloud hybridity manager installations is responsible for tracking incident reports relating to hybridity managers and associated bugs, and the virtual NOC automatically publishes notifications of upgrade builds that fix the tracked bugs to the appropriate hybridity managers. When the same bug is encountered again with another hybridity manager instance, the virtual NOC may also publish an upgrade notification to the other hybridity manager instance, without requiring a support ticket to be filed, etc.