The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 24, 2021
Filed:
Apr. 03, 2017
United Services Automobile Association (Usaa), San Antonio, TX (US);
Emily Margaret Gray, San Antonio, TX (US);
Ross Andrew Thiele, San Antonio, TX (US);
David Alexander Lilley, Schertz, TX (US);
Justin Dax Haslam, San Antonio, TX (US);
Brad D. Wells, Boerne, TX (US);
Vijay Jayapalan, San Antonio, TX (US);
Debra Randall Casillas, Helotes, TX (US);
Michael Patrick Bueche, Jr., San Antonio, TX (US);
UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA), San Antonio, TX (US);
Abstract
Methods and systems described in this disclosure are directed to authentication of calling parties. The authentication of calling parties applies to simultaneous voice and/or data communications with multiple parties over multiple electronic mediums including a variety of electronic devices. A user can continue to maintain a data exchange session with a representative of an entity offering the goods or services of interest to the user across more than one user device. In some embodiments, a user can invite other parties in a multi-party call involving the user and the representative. Various embodiments for multi-party and multi-device authentication mechanisms are described herein. In some embodiments, the system calculates an estimated call waiting time for a user to speak with the representative.