The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 24, 2021
Filed:
Oct. 23, 2018
Conversica, Inc., Foster City, CA (US);
George Alexis Terry, Woodside, CA (US);
Werner Koepf, Seattle, WA (US);
James D. Harriger, Duvall, WA (US);
Joseph M. Silverbears, Ferndale, WA (US);
William Dominic Webb-Purkis, San Francisco, CA (US);
Macgregor S. Gainor, Bellingham, WA (US);
Ryan Francis Ginstrom, Snohomish, WA (US);
Siddhartha Reddy Jonnalagadda, Bothell, WA (US);
CONVERSICA, INC., Foster City, CA (US);
Abstract
Systems and methods for a configurable response-action engine are provided. Actions are generated for a conversation when an insight is received from a natural language processing system. Industry, segment, client specific instructions, third party data, a state for the lead and lead historical patterns are also received. A decision making action model is tuned using this information. An objective for the conversation may be extracted from the state information for the lead. The tuned model is then applied to the insight and objective to output an action. A response message may be generated for the action. The action is directed to cause a state transition of the lead to a preferred state. In another embodiment, systems and methods are presented for feature extraction from one or more messages. In yet other embodiments, systems and methods for message cadence optimization are provided.