The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 24, 2021
Filed:
Jun. 03, 2019
Applicant:
Vmware, Inc., Palo Alto, CA (US);
Inventors:
Sowgandh Sunil Gadi, San Jose, CA (US);
Hariprakash Govindarajalu, Mountain View, CA (US);
Assignee:
VMware, Inc., Palo Alto, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 11/00 (2006.01); G06F 11/36 (2006.01); G06F 11/07 (2006.01);
U.S. Cl.
CPC ...
G06F 11/366 (2013.01); G06F 11/079 (2013.01); G06F 11/3664 (2013.01);
Abstract
An automated end-to-end analysis of customer service requests is disclosed. A core dump is received, wherein the core dump corresponds to a customer service request regarding a crash of a computer system. A processor automatically analyzes the core dump to determine if a pcpu lockup of the computer system is due to a software issue. Provided the pcpu lockup of the computer system is due to the software issue, the processor determines which thread is a culprit thread responsible for the pcpu lockup of the computer system.