The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Aug. 24, 2021

Filed:

Oct. 14, 2019
Applicant:

Verint Americas Inc., Alpharetta, GA (US);

Inventors:

Fred A. Brown, Colbert, WA (US);

Tanya M. Miller, Colbert, WA (US);

Richard Morris, San Francisco, CA (US);

Assignee:

VERINT AMERICAS INC., Alpharetta, GA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 3/16 (2006.01); G06F 9/451 (2018.01); G06F 3/0488 (2013.01); G06Q 10/02 (2012.01); G06F 3/0482 (2013.01); G06F 3/0486 (2013.01);
U.S. Cl.
CPC ...
G06F 9/453 (2018.02); G06F 3/0488 (2013.01); G06F 3/167 (2013.01); G06Q 10/02 (2013.01); G06F 3/0482 (2013.01); G06F 3/0486 (2013.01);
Abstract

Conversation user interfaces that are configured for virtual assistant interaction may include contextual interface items that are based on contextual information. The contextual information may relate to a current or previous conversation between a user and a virtual assistant and/or may relate to other types of information, such as a location of a user, an orientation of a device, missing information, and so on. The conversation user interfaces may additionally, or alternatively, control an input mode based on contextual information, such as an inferred input mode of a user or a location of a user. Further, the conversation user interfaces may tag conversation items by saving the conversation items to a tray and/or associating the conversation items with indicators.


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