The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 17, 2021
Filed:
Oct. 15, 2019
United Services Automobile Association (Usaa), San Antonio, TX (US);
Karl Erickson, San Antonio, TX (US);
David James Karle, San Antonio, TX (US);
Elizabeth Ann Guerrero, San Antonio, TX (US);
Andrew Hunter Davisson, San Antonio, TX (US);
Chelsea-Nicole Verzosa Mojica, San Antonio, TX (US);
Kinkel Rowan, San Antonio, TX (US);
Alexandria Yvonne Carlton, San Antonio, TX (US);
Christie Morales Ramirez, Devine, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
Methods, systems, and apparatus, including computer programs encoded on computer storage media for summarizing a call. One of the methods includes generating text corresponding to processing audio produced during an interaction between two participants by executing natural language processing logic. The method includes identifying one or more topics by providing the generated text to a machine learning system, the machine learning system trained to identify topics based on text. The method also includes generating a summary of the interaction based on the one or more topics and the text.