The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 17, 2021
Filed:
Nov. 28, 2017
International Business Machines Corporation, Armonk, NY (US);
Thiago Cesar Rotta, Campinas, BR;
Antonio Manuel Sant Ana Monteiro Torres, Rio de Janeiro, BR;
Sergio Varga, Campinas, BR;
International Business Machines Corporation, Armonk, NY (US);
Abstract
The present invention is a system and method for evaluating an IT change request system based on cognitive and machine learning technologies. The system includes a computing device having a change request evaluator based on a machine learning trained model and in digital communication with a server. A historical database stores change records and a definitions database stores a definition for words appearing in the change records. A change request is received at the change request evaluator, which finds a model change record by comparing the change request to the change records in the historical database and identifying definitions common to both the change request and the change record. A business mapping tool interfaces with the change request evaluator and determines a business impact of the model change record and associates the business impact with the change request. The change request evaluator approves or rejects the change request.