The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 17, 2021
Filed:
Apr. 24, 2018
Motorola Solutions, Inc, Chicago, IL (US);
Walamitien H. Oyenan, Elk Grove Village, IL (US);
Zheng Fang, Chicago, IL (US);
Mariya Bondareva, Bolingbrook, IL (US);
MOTOROLA SOLUTIONS, INC., Chicago, IL (US);
Abstract
An example method and apparatus for processing accidental emergency calls is provided herein. The example method includes monitoring an emergency call with an active learning artificial intelligence (AI) bot implemented by a processor. The example method further includes determining, by the AI bot, that the emergency call was disconnected prior to a call taker resolving the emergency call. The example method additionally includes providing, by the AI bot, a score indicative of the likelihood that the emergency call was an accidental call, wherein the call may be based on real-time and historical data. The example method also includes recommending, by the AI bot, a response to the emergency call based upon the score.