The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 10, 2021
Filed:
Mar. 04, 2019
Accenture Global Solutions Limited, Dublin, IE;
Ramkumar Balasubramanian, Bengalure, IN;
Sandeep Bhutani, Mohali, IN;
Chandrasekhar Pilla, Visakhapatnam, IN;
Shallu Gupta, Delhi, IN;
Sekhar Naga Venkata Maddula, Hyderabad, IN;
Accenture Global Solutions Limited, Dublin, IE;
Abstract
A system and method for reducing incident alerts for an enterprise environment are described. In one embodiment, a method of reducing incident alerts for an enterprise environment includes receiving a plurality of historical incident alerts associated with previous incidents associated with nodes within an enterprise environment. The method includes extracting from a first subset of the historical incident alerts a plurality of rules to generate a rule knowledge base and analyzing a second subset of the historical incident alerts against the plurality of rules to identify candidate incidents alerts as potential dead-end tickets. The method also includes providing feedback on the candidate incident alerts to confirm or deny that the alert is a dead-end ticket. Based on the feedback, a prescriptive avoidance rule set is generated to identify an incident alert as a dead-end ticket and eliminate the dead-end tickets from submitted incident alerts.