The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 10, 2021
Filed:
Sep. 30, 2019
Accenture Global Solutions Limited, Dublin, IE;
Ajay Chatterjee, Bangalore, IN;
Shubhashis Sengupta, Bangalore, IN;
Accenture Global Solutions Limited, Dublin, IE;
Abstract
A system and method for generating a conversation graph for a group of related conversations is disclosed. The system and method use an iterative process of clustering multiple conversations into labeled clusters having similar user intents. The labeled clusters may be used to train a virtual agent to classify the conversational intent of a conversation. Utterances by the agent and/or customer in each conversation from a group of conversations about a similar task or goal can be processed and the dialogue categorized. The resultant classifications are used to represent the many conversations in a single graph by a plurality of nodes interconnected by transitional paths that indicate the conversation flow.