The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 10, 2021
Filed:
May. 04, 2018
Servicenow, Inc., Santa Clara, CA (US);
Padmaprabodh Ambale Srinivasamurthy, Hyderabad, IN;
Ganapathi Subramanian Balasubramanian, Hyderabad, IN;
Sarup Paul, Pleasanton, CA (US);
Jiten Goyal, Hyderabad, IN;
Maria Svoisky Goldberg, Santa Clara, CA (US);
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
The present approach relates to receiving feedback corresponding to an article provided from a knowledge base. The knowledge base includes a plurality of articles, and the feedback includes one or more feedback inputs. The one or more feedback inputs may be processed with one or more respective task generation rules. A task is generated to address the feedback corresponding to the article if the one or more feedback inputs does not satisfy the one or more respective task generation rules. An action may be received in response to the generated task, and the knowledge base updated based at least in part on the received action.